FAQ

What can I ship?

You can ship just about anything. If a Shipment has been picked up and found to have any inaccuracies, you will be charged a $25 Shipment Adjustment Fee as well as the difference in correct pricing. Your shipment will not be delivered until these fees and adjustments are paid and you may also incur temporary storage fees as well. Pick-ups and deliveries can only be made Monday through Friday. Weekend service is not available.

For residential pickups and deliveries, the carrier will contact you via phone and/or email to set up pick-up and delivery appointments. Some pickup and delivery addresses are considered as being remote locations or having limited access. These locations may include but are not limited to islands, military bases, or other locations with limited access. In some cases, we may not know that the shipment involves a remote location until after you have booked the shipment. We will notify you prior to sending you the carrier information if other fees may apply. Shipments involving remote locations may experience longer pickup and transit times.

How should I package my Freight?

Freight sent via freight carriers must be handled several times during transit, often by different carriers. It must be packaged to protect it from scuffing, vibration, crushing, dropping, humidity, and condensation. Freight shipments may be palletized or non palletized. Labels should be placed on every freight piece being shipped. Improper packaging may decrease or nullify the carrier liability for damage claims or loss. All freight shipments must be packaged using one of the methods listed below. If a freight carrier is dispatched and is unable to complete the pickup due to lack of packaging, you will be charged an attempt fee. The pickup will not be able to be reattempted until this fee is paid.

  • In a box

  • In a carton

  • In a container

  • In a crate

  • In a drum

  • On a pallet (If shipping on a pallet, commodity must occupy at least 65% of the surface of the pallet.)

How can I track my shippment?

You can track your shipment with your Treasure Safe Logistics Tracking number using our shipment tracking feature on our website..

What should I do once my Shipment ships?

It is essential that you and the consignee track your shipment and are aware of the ship date and approximate delivery date. It is very important that the consignee is well aware of and expecting the shipment. If the consignee cannot be reached by the carrier, the freight will be held at the carrier’s destination terminal free of charge for 2 days. During this time we will contact you to see if you have a better phone number where the carrier can reach the consignee. After 2 days, if the carrier cannot contact the consignee and delivery has not occurred, we will contact you to see if you want the freight sent back to you or if you want the freight disposed of. If you want the freight sent back, return fees will apply. If after 2 days we are not able to get in contact with you, your shipment will be disposed of.

If a delivery appointment has been made and the consignee is not available when the delivery driver arrives, the shipment will be returned back to the local terminal. If you would like to attempt a re-delivery, you will be charged a $100 re-delivery fee. Your shipment will not be delivered until all fees are paid. The carrier will only hold the shipment for 2 days. If after 2 days we are not able to get in contact with you, your freight will be disposed of.

What happens if the consignee/recipient refuses delivery?

If for any reason the shipment is refused by the consignee/recipient, the freight will be returned back to the freight carrier’s destination terminal where it will be held free of charge for 48 hours. Please notify us if you would like to reattempt delivery. If you would like to attempt a re-delivery, you will be charged a $100 re-delivery fee. Your shipment will not be delivered until all fees are paid. If after 48 hours we do not receive instructions from you on how you would like to proceed with the refusal, you will be charged a $50 temporary storage fee per day until you instruct us on how you would like to proceed. All freight will be disposed of after 2 days without notification.

Additional Cargo Insurance

Additional cargo insurance is available for an extra fee. Cargo insurance can increase shipment liability to $20,000 or more against damage depending on the value declared at the time of purchase.  Your insurance certificate will be sent to you via email within 1 business day of booking your shipment. In the case of damage, please report damages with in 3-5 days from the time of delivery and provide us with all required supporting documentation.(Photos of damages, and invoice showing cost of goods) Please be advised that the insurance carrier will deduct a $250 deductible at the time of settlement. Please note that purchasing additional insurance increases the liability and chances greatly for a full claim grant, however, there are rare scenarios which could preclude the claim from being granted in full.  Once a claim has been filed, the insurance company will usually come to a settlement decision within 60-120 days. Once issued, an insurance certificate may not be modified, cancelled, or refunded.

Refunds and Cancellations

No refunds will be issued once a shipment has been picked up from the shipper/origin address. You may cancel a shipment if it has not been picked up yet, however cancellation fees may apply depending on the carrier.

Disclaimer of Warranties; Limitation of Liability

To the extent permitted by applicable law, we are not liable, and you agree not to hold Treasure Safe Logistics responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from loss, damage, delays, or missed pickup/delivery appointments of freight shipments booked on or thru Treasure Safe Logistics.

Carrier Tariff Rules

Some carriers have specific rules tariffs regarding freight classes and commodities that Treasure Safe Logistics must adhere to. In some cases, the quote you receive from Treasure Safe Logistics may conflict with a carrier rule. In these instances, your quote may become null and void and/or additional payment may be required to continue with your shipment.

Truckload and Rail-Intermodal Shipments

The Shipper/Consignee has 2 hours to load/unload before detention time incurs at an hourly rate.

Additional fees may apply for any delay caused by consignee/shipper. An example of this would be if we have not been provided with information that delays the carrier such as a pickup number, delivery number, or any other required information. Additional fees may also apply if the freight is not available at the scheduled time of pick up or any other circumstances in which the consignee delays the driver.

 

Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell any products or services. Treasure Safe Logistics reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products are subject to change without notice. Errors will be corrected when discovered and Treasure Safe Logistics reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Treasure Safe Logistics reserves the right, at its sole discretion, to refuse or cancel any order for any reason.